Personal Care Limited is a returns, rectification and warranty facility located in the West Midlands. Established in 1999, we initially dealt with rectification and refurbishment work before expanding into offering a full returns solution and, most recently, opening our own warranty repair centre dealing with Deep Carpet Cleaners, Vacuum Cleaners and Pressure Washers. Personal Care Limited offer a premier aftercare service.
Rectification work is when faults or design problems on a product are corrected to make it saleable in the British and/or European market. This can range from a generic problem with the materials, to replacing an incorrect part, to adding features or literature to a product, to repackaging the entire product. Past examples of this type of work we have carried out include:
Changing plugs to those used in the target market, Welding the frames of children’s bikes, Replacing faulty thermostats, Replacing pins on faulty deckchairs, Repackaging radiators, Replacing regulators on gas barbeques, Changing the straps and handles on power tools, etc.
As an aftercare and service agent, the returns solutions we offer are tailored to the individual needs of each client, however they all typically include the following:
- From point of return we match the goods received against the advice note with the items and tie them to the Returns Authority Number issued by the client. We notify the client immediately, by either fax, phone or email of any discrepancies.
- We create an inventory of all goods received, booking items in by delivery and date so we can trace back exactly where goods came from and when they came into us.
- Goods are sifted and sorted according to the client’s requirements. For some customers we rework all items, for some we work only items over a certain value.
- Goods are tested for the fault(s) that caused them to be returned, with optional reporting completed. They are then repaired, cleaned, and function and electrically safety tested prior to being reboxed for the client to resell if they wish. Additionally, we do sell products on the client’s behalf if they wish.
- Goods that fail the function or safety test, or are uneconomical or impossible to repair, as well as those items that the client may have requested we don’t repair are scrapped according to the client’s wishes. We try to recycle as much as possible, in accordance with new EU legislation, and the remaining scrap is broken down and goes into deep landfill.
We ensure that none of these items re enter the marketplace.
- All stages of the process are documented and recorded on our perpetual inventory systems. Reports are created and sent according to the client’s requirements, with all supporting paperwork either securely archived on site or sent back to the client.
Our warranty system starts when we are notified that an item is coming back to us, we enter the information into our system and marry up the item as soon as it is received. We check that it has come from the correct location, whether it is on the right paperwork, that it is the right machine, what parts are included, what state the machine has been returned in and then either repair it immediately or make a detailed report of the faults found and send a client a list of what work needs to be done on the item, depending on the contract we have. Once work is completed we despatch the machine on a courier for next day delivery. This service allows us to offer the client many different benefits, including advising them if an item has not been received within a specified timeframe, advising on the age of the machines we are getting back, identifying common faults and rate of spares usage in repairs and offering detailed reporting.
Personal Care Limited has grown from a staff of just two to employing over seventy and are continuing to expand. We have achieved this sustainable growth by operating a knowledgeable and dedicated workforce and meeting the needs of our clients.
Our Managing Director worked for 27 years at National Homecare where he developed extensive knowledge of many different product lines, running both the stores and the rework department. Our Commerical Director has worked exclusively in the returns and rectification for 4 years and before that worked with returns and rectification companies for six years.
Our client base has grown to encompass Alto, Argos, B and Q, Bissell Homecare, British Gas, Conair, EHS, GET, GMC, Helen of Troy, Holmes, Honeywell, Indesit, IPT, JD Williams, JFA, Karcher, Kenwood, Kinzo, Oreck, Osbourne Davey, Remington, Retail Variations and Vax. This is in addition to the many clients that rely on us for one-off rectification jobs.
Our clients choose the wide range of services we offer for a host of reasons:
- We give them peace of mind, where they know that their products are reworked to their own specifications and maintaining the value of their brand.
- We safety test every appliance, reducing your liability and removing the risks associated with jobbers.
- Destroying your scrap products, preventing them re-entering the market place.
- Adding to your bottom line and taking an expensive problem off your hands.
- Complying with the latest WEEE directive from the EU, both in terms of repairing and recycling as much of your returns as possible and dealing with scrap in the most environmentally friendly way possible.
Our existing customers benefit from our "open-door" policy, which means all our clients can visit our warehouse and refurbishment facilities without having to make an appointment. This means we are happy for you to speak to our existing clients about our service.
Because we deal with many customers with varied needs we can offer both proven systems with a full audit trail and accountability as well as tailoring our services to best suit you. We don't offer a one size fits all approach and we integrate with your systems, meaning you have control and knowledge of everything we do on your behalf. |
