Back To Base Repairs

Why do our clients utilise our back to base workshop repair service?
Simple, because of the quality of repair and the speed in which we return the unit to the customer.

The last thing the retailer wants is the un-satisfied customer returning a product to the store for exchange and the manufacturer receiving it back into their warehouse. We at Personal Care Limited fully understand the implications and the associated costs of returns and the detrimental effect that it has on the brand therefore you can feel confident that the customers appliance will be repaired to a very high standard and collected and returned in the shortest possible time.

Back to Base repairs in or out of Warranty

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Client or Service Company to provide customers with help facilities on product knowledge to eliminate frivolous service calls.

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Carrier Company to provide a full customer tracking system which enables the client to track each customer's item.

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Customer service deatils can be transferred to Inox via e-mail, fax or telephone.

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All repairs will be completed within 2 working days, depending upon the availability of spare parts

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Information regarding completed customer repairs is available by fault reported, fault found, action taken and spares used. Allowing the client to monitor the use of spare parts, faults on each model repaired and advise the factory on any particular re-occuring problems.

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One central point for training on any new models, resulting in the quality of repairs being consistent.

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Verifiable records on each customer of the completion of an electrical safety check.

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Concerning electrical goods repairs and servicing, all electrical tests are carried out utilising industry standard testing equipment with verifiable calibration records.

THE SERVICE COMPANY THAT HELPS YOU TO REDUCE COSTS

e-mail:sales@personalcareltd.co.uk

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